IT Support Technician

*Exciting new opportunity to join the Supermac's IT Department*

The IT Support Technician provides ongoing technical support to the stores and locations within the Supermacs Group.  The ability to troubleshoot technical issues is key to the role along with continuous project work as assigned by the Head of IT. The position involves travel and emergency response to breakdowns, including out of office hours and weekends.

Key responsibilities include but not limited to:

• Maintenance and support of company IT infrastructure
• Diagnose and troubleshoot technical problems relating to hardware and software applications
• Log and manage tickets and IT assets using ITIL aligned Service Desk
• Ensure that all tickets are actioned in a timely manner.
• Familiarity with SQL/ MS SQL server and databases and associated reporting tools to ensure that the business has up-to-date information.
• Requirement to have experience with some or all of the following, Windows7/10/11, Windows server 2008/12/16/19, Active Directory, Vmware ESXi, Veeam and Office 365 suite.
• Experience working with point of sale systems and their operation would be advantageous.
• Excellent working knowledge of networking, including switches, routers, access points and firewalls
• Ability to quickly learn new company-specific software to support users
• Must be able to work well and communicate effectively with users of a broad range of computer competency levels
• Out of hours support is required on a scheduled/rotational basis

Key Skills:

• 3 years minimum experience in a similar role is required
• Relevant third level IT qualification is a requirement
• One or all of the following CompTIA A+, CompTIA N+, MCSA preferable but not essential.
• Full Drivers' license is required

I acknowledge that I have read and understand the above job description in its entirety and am

capable of performing all of the stated requirements.