Supermac's Ireland Limited
September 6, 2021
Tuam, Co. Galway, Ireland
Job Type
Competitive & Discussed at interview


The Plaza Group is excited to announce its expansion, creating 100 jobs in Co. Galway. A new Plaza will open Autumn/ Winter 2021 on the outskirts of Tuam, Co. Galway.

We would like to invite applications for lobby / cleaner to join the opening team.

The Plaza Group, which is part of the Supermac's group, operate a number of key locations, on busy road networks and motorways. The new Plaza will be one of these locations, which incorporate Supermac's, Papa Johns, Supersubs, Macs Place Deli, Retail Convenience Shop, together with customer seating, and all the usual motorway facilities for leisure, business and truck commuters, with ample parking and services.

The Lobby Host/Hostess greets and facilitates the customer experience by maintaining an efficient customer flow and informing customers of menu options, the latest promotion offerings, and communicating feedback from customers and informing staff of menu or operational changes.

The Role:

  • Greet guests in a friendly and professional manner - You must be able to have the banter with the customers.
  • Ensuring all customers areas are clean and tidy
  • Make sure you interact with the customers. Give creative suggestions regarding our food menus; make the conversation with the customers lively.
  • Confirm with the manager about the parties and events that are going to be held in the restaurant
  • Make sure that all lobbies of our restaurant (including outside of restaurant) and toilets are kept clean throughout restaurant operations.
  • Ensure that the lobby and serving areas and are properly set up, clean and tidy
  • You must have a sense of urgency regarding the cleanliness of the lobby, ensuring tables are cleared immediately
  • Communicate with all customers to ensure quality satisfaction with both food and service
  • Respond to any customer complaints and bring any issues to the attention of the Manager/Supervisor.
  • Communicate with Management, kitchen staff, customer service staff to ensure effective customer flow
  • Perform marketing and other promotional services (i.e. flyers, vouchers, etc).

Person Specification:

  • The Lobby host/hostess must be able to provide excellent customer care to the public.
  • You must possess exceptional communication and positive representation of the company
  • You must be able to participate in a team-oriented environment
  • You must be Energetic, Approachable, Friendly, Outgoing, Courteous

Required Skills:

  • Previous customer service in the hospitality environment preferred
  • Interpersonal skills
  • The ability to recognise problems and potential conflict with both customers and staff
  • Product Knowledge
  • Communication skills
  • Analytical Skills, i.e. the ability to think logically
  • Time Management skills

Please note that we are only accepting full-time applications at present.

Candidates must also have fluent English and be flexible to work various shifts including midweek and weekends.

TO APPLY: Please submit an up-to-date CV quoting job title through this website.

Due to the large volume of applications, only successful candidates for interview will be contacted.

The Plaza Group is an equal opportunities employer.

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