Lobby Assistant – N20 Mallow Plaza

The Mallow Plaza are now inviting applications for Lobby Assistant. 

The Lobby Assistant greets and facilitates the customer experience by maintaining an efficient customer flow and informing customers of menu options, the latest promotion offerings, and communicating feedback from customers and informing staff of menu or operational changes.

The Role:

• Greet guests in a friendly and professional manner - You must be able to have the banter with the customers.
• Make sure you interact with the customers. Give creative suggestions regarding our food menus; make the conversation with the customers lively.
• Confirm with the manager about the parties and events that are going to be held in the restaurant
• Make sure that All lobbies of our restaurant (including outside of restaurant) and toilets are kept clean throughout restaurant operations.
• Ensure that the dining and serving areas and are properly set up, clean and tidy
• You must have a sense of urgency regarding the cleanliness of the lobby, ensuring tables are cleared immediately
• Communicate with all customers to ensure quality satisfaction with both food and service
• Respond to any customer complaints and bring any issues to the attention of the duty Manager
• Communicate with Management, kitchen staff, customer service staff to ensure effective customer flow
• Perform marketing and other promotional services (i.e. flyers, vouchers, etc).

Person Specification:

• Must be able to provide excellent customer care to the public.
• You must possess exceptional communication and positive representation of the company
• You must be able to participate in a team oriented environment
• You must be Energetic, Approachable, Friendly, Outgoing, Courteous

Required Skills:

• Previous customer service in the hospitality environment
• Interpersonal skills
• The ability to recognize problems and potential conflict with both customers and staff
• Product Knowledge
• Communication skills
• Analytical Skills, i.e. the ability to think logically
• Time Management skills
• Flexibility - the ability to work overtime when needed to assist the workload of others - however, hours are mainly anything between 7am-11pm including weekends.
• Initiative - the ability to take action frequently

TO APPLY:

Please email an up-to-date CV along with a brief cover note through this website or alternatively drop it into the Duty Manager

*Supermac's is an equal opportunities employer.