Supermac's Ireland Ltd
July 19, 2021
Nationwide, Ireland
Job Type
Competitive & Discussed at interview


Supermac's Ireland Ltd currently require an Operations Manager for their Papa John's sister brand.  This is a nationwide based role.  We are offering a competitive package to include company vehicle, laptop, and mobile.

At Papa John's many things guide us toward excellence, but nothing is as important as our commitment to quality. We pride ourselves in providing a menu that's prepared with only the finest ingredients. From fresh vegetables to our never frozen, hand-tossed original dough and superior-quality tomato sauce, we strive to exceed your expectations. We even take special care to ensure all of our pizzas are made with zero trans fat. Combine our total commitment to quality with our superior ingredients, and the result is pure pizza excellence.  

The Job:

  • Demonstrate exemplary managerial and operations skills including making a quality product and ensuring safe speed of service; adhering to and ensuring compliance with Papa John’s policies, practices, and procedures by effectively utilising company resources.


  • Monitoring proper delivery market sizes; remaining current on operational changes, deploying changes utilising market resources and developing strong working relationships with Head Office departments and deployment of new product training, deploying and managing training, providing necessary resources, and regularly visiting the restaurants.
  • Provide quality customer service to build and maintain a customer base; create and participate in customer-orientated programmes and maintain a strong presence in the community; professionally and promptly respond to customer concerns or issues including customer complaints received through Head Office; ensure appropriate and timely resolution of customer concerns or issues.  Solicit customer feedback, shares feedback with team, and use feedback to improve restaurants’ operations and build brand loyalty.
  • Set the tone for a high performing, positive and quality focused market by recruiting; maintain adequate staffing levels and communicate performance expectations.
  • Ensures market profitability by demonstrating exemplary managerial and operations skills including making quality product; adhering to and ensuring compliance with Papa John’s policies, practices and procedures by effectively utilising company resources, monitoring training and providing necessary resources.


  • Identifies new opportunities for sales growth; implements effective targeted marketing and regional developmental strategies and plans to meet or exceed financial and business objectives.
  • Plans, organises, and directs all activities to ensure the brand is successful at new store openings

Person Specification:

  • Must possess at least 3 -5 years progressive Management Experience and 2 years + multi-site Management
  • Demonstrates principled leadership and sound business sense
  • Delegates tasks to the most appropriate Manager, is able to remain in control in difficult situations
  • Communicates restaurant goals and a motivating vision; links individual General Management performance to achieving restaurant goals.
  • Provides clear direction and authority and is assertive
  • Regularly coaches Management to drive for results, is a role model in their display of professionalism
  • Mindful of crossover between Supermac’s & Papa Johns, loves both brands, drives the Papa Johns brand
  • Travel required
  • Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery

What you can expect:

  • Competitive weekly Salary
  • Company Vehicle
  • Company Phone
  • 29 days holidays (inclusive of Bank Holidays)
  • Dynamic work environment
  • Discounted Company hotel breaks

To Apply:
Please submit an up-to-date CV along with cover note quoting job title through this website.  Alternatively you may post it to the HR Department, Supermac's & Papa John's Head Office, Ballybrit Business Park, Ballybrit, Galway

Supermac's is an equal opportunities employer.

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