Operations Manager – Papa John’s Pizza

21 APR 2023

Supermac's Ireland Ltd
April 21, 2023
Nationwide, Ireland
  • Supermacs


Supermac's Ireland Ltd has an exciting opportunity for a dynamic individual to join their team as the Operations Manager for their sister pizza brand Papa John's. ** This is a nationwide role. **

Reporting to the Managing Director you will be responsible for the efficient day to day running of over 85 Papa John’s company and franchise operated units nationwide.


  • Competitive weekly salary
  • Fully expensed company vehicle
  • Employee Assistance Programme - 24/7 Wellbeing Service
  • Company mobile phone
  • Company Laptop
  • Discounts for Só Hotel group
  • A company in growth with a clear vision and amazing culture

Key Responsibilities will include:

  • Lead the creation of Papa John’s strategy across key pillars of profitability, product innovation, operational excellence, cost efficiency and customer service.
  • Development and implementation of operational standards to ensure a quality product and a premium customer experience across dine in, take away and delivery services.
  • Drive operational efficiencies to support a best-in-class delivery service for Papa John’s outlets nationwide
  • Management of recruitment, retention, training and people performance of the Papa John’s teams nationwide, building a dynamic team who are passionate about quality and customer service.
  • Identification of new opportunities to drive sales growth at both national, regional and local level.
  • Co-ordinate Papa John’s mystery shopper programme to manage continuous improvement of consumer experience.
  • Internal audits of outlet performance and compliance to Papa John’s operational standards
  • Own the relationship with Papa John’s international team.

Person Specification:

  • Minimum 3 -5 years operational management experience including 2 years + multi-site Management
  • Excellent communication and stakeholder engagement capability
  • Strong commercial business acumen
  • Experienced people manager, inspiring others through positive leadership
  • Franchise experience beneficial but not mandatory
  • Full driving licence

At Papa John’s, we pride ourselves in providing a menu that's prepared with only the finest ingredients. From our fresh vegetables to our never frozen, hand-tossed original dough made in Galway and superior-quality tomato sauce, we strive to exceed our customer’s expectations. Combing our total commitment to quality with our superior ingredients, the result is pure pizza excellence.


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