General Manager – N20 Plaza, Mallow, Co Cork

24 APR 2023

April 24, 2023
Limerick Rd, Mallow, Co Cork, Ireland
Discussed at interview
  • The Plaza Group


We are seeking a Site Operations Manager to join the team in the N20 Plaza in Mallow.

Do you have a passion for a busy venue, with non-stop customers and a variety of offerings?

Then this could be the job for you.

Job Title: Site Operations Manager
Your Job: We are looking for an experienced Senior Manager - Ideally with Catering & Retail Experience at a senior level, who is highly motivated and results orientated to join our team. Leading the site and managing a team of approx. 100 employees, you will be expected to deliver site targets for all areas in terms of sales & profitability through the effective management of all store operations and personnel, merchandising, local store marketing, and cost management, as well as creating opportunities to drive the business forward through collaboration with various other groups and operators who would have a need for services/facilities such as ours for their guests.
Your Main Responsibilities will include:
  • Leading, inspiring and motivating the site’s teams to deliver excellence in customer service and always seeking to improve best practice, whilst constantly driving performance through strong people management and leading by example in terms of work ethic, commitment and business savvy
  • Managing the overall performance of the operation to include Fuel, Food (Hot & Cold – all brands), Retail (Convenience Shop), together with ancillary offerings on site provided to the customer.
  • Setting clear expectations in service, standards, operations and visuals
  • Managing Profit & Loss, Budgets, sales forecasting and KPI's
  • Assisting with recruitment, rostering training and development of high-quality personnel for all departments within the site.
  • Driving outstanding customer service across the site
  • Inspiring and driving change and delivering innovation
Candidate Profile:
  • Must have prior extensive management experience, ideally both in catering and retail, leading a large team.
  • Strong business background, commercially aware, strategic thinker who is a quick decision maker and able to seize an opportunity
  • Strong leadership figure with proven skills in training and motivating teams, with a work ethic and business logic.
  • Inspires a positive culture across all brands
  • A passion for Food Industry and driven to stay ahead of the competition
Salary and Package will depend on experience.
To Apply: Please submit an up-to-date CV and cover letter to through this website or Alternatively, you may post to The Plaza Group, HR Department, The Plaza Group, Supermac's Head Office, Ballybrit Business Park, Ballybrit, Galway.
The Plaza Group is an equal opportunities employer.
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