Store Manager – Westport

Join our Westport, Co. Mayo team and become part of Supermac’s and the Plaza Group's success.

Title: Store Manager - Supermac’s/Papa Johns/Supersubs

JOB PURPOSE:

The Store manager provides overall leadership and supervision to the entire restaurant staff to ensure that the restaurant meets or exceeds the targets established for the store. The Store manager directly supervises assistant managers, training coordinators, and unit-level staff. The Store manager conducts business daily as if acting as an individual owner of his/her particular shop. Support from the area manager is given when needed to facilitate alignment of goals with that of the overall company, however, the Store manager largely dictates the specific shop leadership. Within that scope fall many key functions such as budgeting, staffing, training, community involvement, inventory control, labor control, etc.

THE JOB:

• Coaches, counsels, and develops Assistant and Trainee managers into a state of self‑sufficiency to build and maintain high sales and profits.
• Responds to requests from various head office departments
• Takes the lead role in managing recruitment, selection, placement, training, development, and HR plans
• Gets involved in community-generating business and goodwill
• Investigate and respond directly to employee relations and customer complaints having the potential for a significant impact on the business
• Ability to plan and prioritise
• Operate within the guidelines of the law
• Ability to adapt to new procedures, standards, and changes as directed by the company or legislation
• Conducting in-house appraisals in a timely fashion leading to a personnel development plan for all employees
• Always professionally conducts his/her self especially when in the public eye
• Refers all media enquires to the Area Manager/ Marketing Director
• Gets to know customers' profiles and who the market is and goes after it
• Is fully flexible regarding working hours, including weekends and nights.
• Meets set targets regarding food costs, labour costs, customer count, QSC Audit, and mystery shopper and pizza audit scores.

Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Ability to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a "hands‑on" manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual Store Management performance to achieving restaurant goals. Promotes quality food, systems, and service, walks the walk. Dedicated to Customer Satisfaction, engenders this in staff and management alike.

WORK ENVIRONMENT:

Fast-paced, “non-stop” environment. Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, quantity of staff, preparedness for business demands, etc. Certain business volumes necessitate prolonged periods without sitting down.

INTEGRITY

Communicates intentions, ideas, and feelings openly and directly, is honest. "Walks the Talk" (i.e. actions are consistent with words) and solicits feedback about performance in this area. Stands up for own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations.

"Only candidates living in Ireland and allowed to work here will be considered."