Assistant Manager – Tuamgraney, Co. Clare

The Plaza Group is one of Ireland’s leading independent motorway and primary route services groups.

The Plaza Group was formed by the managing directors of Supermac’s, Pat and Úna McDonagh who have over 40 years of experience in the sector offering world-class food and retail services. We are delighted to announce, that we are opening a new Service Station at Tuamgraney, Scariff later this summer.

As usual, our core brands include the iconic Supermac’s, Papa John’s Pizza, and the delicious SuperSubs outlets as well as Mac’s Diner Deli and our Barista.
The Plaza Group is committed to maintaining the traditional values that the Supermac’s name has become synonymous with. The company’s success is built on a unique menu, ideally suited to local tastes, using food and ingredients sourced locally wherever possible and enhanced by quality in every aspect of the preparation. We are the only quick-service restaurant to use fresh never frozen 100% Irish beef and chicken.

Join our team for this new location, and become part of Supermac’s and the Plaza Group's success.

Title: Assistant Manager - Supermac’s/Papa Johns/Supersubs

JOB PURPOSE:

The Assistant Manager provides ongoing support to the Store Manager to ensure that the outlet meets or exceeds the targets established for their unit. The Assistant Manager works as a team with training coordinators and staff at the unit level. The Assistant Manager reports to the Store Manager.  Ongoing support and development is given from the Store Manager, and various management duties will be delegated as necessary.  The Assistant Manager is fully responsible for the customers; staff, operations, and cash on his/her shift, and will be held accountable to ensure company policy is met in each area.

THE JOB:                                                                                                   

SUPERVISORY

• Supervise the activities of team members daily and ensure necessary tasks are completed to an appropriate level.
• Ensure high-quality and consistent customer service is provided at all times.
• To delegate and communicate effectively with the team members.
• To supervise the effective induction and training of all employees.
• To communicate sales performance to management.
• Assist the store manager in the recruitment of high-calibre team members.
• Assist the store manager in the effective management of team members’ performance.

OPERATIONS

• Provide quality products to our customers by ensuring each delivered product meets Supermac’s +/or Papa John’s standards and accurately reflects the customer’s order.   Professionally and promptly respond to all customers' concerns or issues.
• Ensure the store is merchandised in a customer-friendly and competitive manner ensuring compliance with company procedures and guidelines.
• Ensure housekeeping in the store is maintained at an optimum level.
• Coordinate in-store sales and promotions.
• Communicate with team members regarding in-store sales and promotions.
• Ensure the appropriate cash register and cash handling policy is adhered to.
• To react to local market trends and competition in an appropriate manner.
• To ensure customers receive high-quality and consistent service at all times.
• To deal with and rectify customer complaints effectively and pleasantly.
• To proactively take necessary action in store improvements following customer complaints.

STOCK MANAGEMENT

• To assist the manager in preparations for stock take and supervise where appropriate.
• To assist the manager in minimising stock loss through wastage, damages, and pilferage.
• Ensure food management and waste systems are adhered to by team members.
• Check stock to ensure adequate stock is available for customers' needs.
• Ensure stock is rotated appropriately to ensure in-date stock is available and to minimise waste through out-of-date stock.

LEGISLATION & SECURITY

• To ensure secure opening and closing procedures with the store manager.
• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation.
• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated.
• Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly.

NATURE OF THE JOB & CHALLENGES:

1. Maintaining strong quality control standards, working with the Store Manager to achieve sales and profits, through managing people of diverse backgrounds and experiences.
2. Significant upgrading of management quality, skill level, and self-sufficiency
3. Working with fellow management & staff to build positive interpersonal relationships and motivate with frequent personal contact.
4. Working with the Store Manager to drive turnover down at both the salaried manager and crew level

INTEGRITY:

Communicates intentions, ideas, and feelings openly and directly, is honest. "Walks the Talk" (i.e. actions are consistent with words) and solicits feedback about performance in this area. Stands up for own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations.

WORK ENVIRONMENT:

Fast-paced, “non-stop” environment.  Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, quantity of staff, preparedness for business demands, etc. Certain business volumes necessitate prolonged periods without sitting down.

JOB REQUIREMENTS

Fully Flexible (Working Hours)

Demonstrates: -

• Strong people development skills
• Above-average coaching, feedback, and listening skills
• Organization and planning skills
• Excellent interpersonal skills
• Low defensiveness
• Written and verbal communication skills
• Delegation and follow-up skills
• Strong analytical and problem-solving skills
• Business savvy, maturity, and intellectual curiosity
• Ability to see the big picture
• Pride in appearance
• Develops and maintains credibility, trust, and confidence with individuals and groups

"Only candidates living in Ireland and allowed to work here will be considered."