International Business Expansion & Store Operations

In the International Business Expansion & Store Operations Manager (IBESOM) program,  candidates will experience all aspects that make Supermac’s successful. For example, in our restaurant’s the IBESOM provides overall leadership to the store, setting goals and objectives to drive each aspect of the business performance. The IBESOM directly supervises store personnel and sets out a plan for each of them to ensure each person contributes to the store performance. The IBESOM conducts business on a daily basis as if acting as an individual owner. This leadership is critical to the success of the IBESOM program and Supermac’s vision to expand into international markets with personnel long experienced in our business. IBESOMs can rely on support from the Operations Manager and Area Manager when needed to facilitate alignment of goals with that of the overall company, however, the IBESOM largely dictates the specific location leadership. Within that scope falls many key functions such as hiring, staff motivation, training, health & safety, community involvement, inventory control, labor control, etc.

 THE JOB:                                                                                                                                                         

1. Coaches, counsels and develops Assistant and Trainee managers into a state of self‑sufficiency to build and maintain high sales and profits
2. Pioneer international market entry strategies and execution plans when requested
3. Responds to requests from various head office departments
4. Prepare and deliver presentations to key stakeholders when requested
5. Takes the lead role in managing recruitment, selection, placement, training, development, and HR plans
6. Present international market analysis and feasibility reports when requested
7. Gets involved in community generating business and goodwill
8. Investigates and responds directly to employee relations and customer complaints having the potential for significant impact on the business
9. Prepare detailed business plans for international market entry when requested
10. Ability to plan and prioritise
11. Operate within the guidelines of the law
12. Ability to adapt to new procedures, standards and changes as directed by company or legislation
13. Conducting in house appraisals in a timely fashion leading to a personnel development plan for all employees
14. Conducts his/her self in a professional manner at all times especially when in the public eye
15. Refers all media enquires to Area Manager/ Marketing Director
16. Gets to know customers profiles and who the market is and goes after it
17. Is fully flexible with regard to working hours, to include weekends and nights.
18. Meets set targets with regard to food costs, labour costs, customer count, QSC Audit, and mystery shopper and pizza audit scores.

 Leadership

The IBESOM programs places significant leadership from Day 1 with candidates. IBESOMs supervise others and efficiently coordinates their work. IBESOMs delegate tasks to the most appropriate member of staff. IBESOMs can remain in control in difficult situations. IBESOMs provide clear direction and authority. IBESOMs get involved in a "hands‑on" manner and leads by example. IBESOMs are assertive. IBESOMs communicate restaurant goals and a motivating vision; link individual Store Management performance to achieving restaurant goals. IBESOMs promote quality food, systems, and service, walks the walk. IBESOMs are dedicated to Customer Satisfaction and engender this philosophy in staff and management alike.

 WORK ENVIRONMENT:

IBESOMs are prepared for a fast paced, “non-stop” environment. Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, quantity of staff, preparedness for business demands, etc. Certain business volumes necessitate prolonged periods of time without sitting down.

INTERGRITY

IBESOMs communicate intentions, ideas and feelings openly and directly, are candid and honest. "Walks the Talk" (i.e. actions are consistent with words) and solicits feedback about performance in this area. Stands up for own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations.