Retail & Forecourt Assistant – Scarriff, Co. Clare

The Plaza Group is one of Ireland’s leading independent motorway and primary route services groups.

The Plaza Group was formed by the managing directors of Supermac’s, Pat and Úna McDonagh who have over 40 years of experience in the sector offering world-class food and retail services. We are delighted to announce, that we are opening a new Service Station at Tuamgraney, Scariff later this summer.

As usual, our core brands include the iconic Supermac’s, Papa John’s Pizza, and the delicious SuperSubs outlets as well as Mac’s Diner Deli and our Barista.
The Plaza Group is committed to maintaining the traditional values that the Supermac’s name has become synonymous with. The company’s success is built on a unique menu, ideally suited to local tastes, using food and ingredients sourced locally wherever possible and enhanced by quality in every aspect of the preparation. We are the only quick-service restaurant to use fresh never frozen 100% Irish beef and chicken.

Join our team for this new location, and become part of Supermac’s and the Plaza Group's success.

Title: Retail Assistant

OBJECTIVE: To delight customers by exceeding their expectations on every visit. The Retail Assistant provides ongoing support to the Management Team to ensure every customer receives the best quality, service, and cleanliness each time they visit the store. The Retail Assistant must interact with customers, staff, and management in a friendly and efficient manner to achieve this result.  It is the responsibility of the Retail Assistant to carry out his/her duties in compliance with the training received, and the standards set in the Employee Handbook. The purpose of the role is to serve all customer, regardless of what area they visit, in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and presentable environment.  All roles require flexibility in merchandising, serving, cleaning, and ensuring a great visit for every customer every time.

CUSTOMER CARE

• To serve customers in a friendly and efficient manner providing an exceptional standard of customer care.
• To communicate with the customers in an effective and welcoming manner.
• To deal with customer complaints professionally and pleasantly and refer to the store manager where appropriate.

OPERATIONAL & STORE PRESENTATION

• To accurately compute sales prices, and total purchases, and receive & process appropriate payment from the customers in line with cash register and/or cash handling policy.
• To follow company policies and procedures.
• Assist customers in bagging purchases.
• Maintain knowledge of current in-store sales and promotions.
• Answer customer queries about the store and its merchandise.
• Open and close cash registers performing tasks such as counting money, balancing cash drawers, and making deposits in line with the cash handling policy.
• Clean shelves & counters and sweep floors internally and externally ensuring the store is tidy and free from clutter at all times.
• Clean all areas of the store (including staff facilities) as directed by the assistant store manager/store manager.
• Ensure the Coffee Dock area and equipment are maintained to the required level of Hygiene ensuring cleaning is carried out
• Maintain a clean and well-organised back store area.
• To receive and check stock in line with company guidelines.
• Ensure stock is packed in line with company merchandising guidelines and ensure the product is stored in line with a food hygiene policy
• Update shelf-edged labels as instructed by management.
• To rotate stock appropriately minimising waste.
• To be vigilant at all times to prevent stock loss and waste.
• To conduct stock takes as instructed by the assistant store manager/store manager.
• To take care of your health & safety and that of your colleagues and customers and take action to reduce risks and hazards.
• To help out the Supermac’s counter when it’s busy.

FOOD SERVICE

• Preparation of food for subsequent resale in line with HACCP regulations.
• Check temperatures around the store ensuring they are compliant with HACCP regulations.
• Maintain HACCP records in line with store policies
• Monitor Critical Control Points and ensure food is not open to contamination

GENERAL

• Any other duties that may be assigned to you by the assistant store manager/store manager.

 NATURE OF THE JOB:

CHALLENGES:

1. Constantly putting the customer first, whether first thing in the morning or last thing at night.
2. Maintaining cleanliness of the work area at all times.
3. Working as part of a team, incorporating new trainees, and making them feel welcome.
4. When busy, working under pressure, maintaining cleanliness, quality, and friendliness of service.

WORK ENVIRONMENT:

Fast-paced, “non-stop” environment.  Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, and quantity of staff.  Teamwork is essential to ensure the procedure runs smoothly in all areas, and communication flows.

JOB REQUIREMENTS

The ability to follow instructions – learn new skills.

• A friendly professional manner.

Demonstrates:

• Strong people skills
• Above-average listening skills-Organization and planning skills
• Excellent interpersonal skills
• Attention to detail
• Good work ethic
• Good attitude, towards customers and fellow workers.

"Only candidates living in Ireland and allowed to work here will be considered."