Store Manager – Tuamgraney, Co. Clare

The Plaza Group is one of Ireland’s leading independent motorway and primary route services groups.

The Plaza Group was formed by the managing directors of Supermac’s, Pat and Úna McDonagh who have over 40 years of experience in the sector offering world-class food and retail services. We are delighted to announce, that we are opening a new Service Station at Tuamgraney, Scariff later this summer.

As usual, our core brands include the iconic Supermac’s, Papa John’s Pizza, and the delicious SuperSubs outlets as well as Mac’s Diner Deli and our Barista.
The Plaza Group is committed to maintaining the traditional values that the Supermac’s name has become synonymous with. The company’s success is built on a unique menu, ideally suited to local tastes, using food and ingredients sourced locally wherever possible and enhanced by quality in every aspect of the preparation. We are the only quick-service restaurant to use fresh never frozen 100% Irish beef and chicken.

Join our team for this new location, and become part of Supermac’s and the Plaza Group's success.

Title: Store Manager - Supermac’s/Papa Johns/Supersubs

JOB PURPOSE:

The Store manager provides overall leadership and supervision to the entire staff of the restaurant to ensure that the restaurant meets or exceeds the targets established for the store. The Store manager directly supervises assistant managers, training coordinators, and staff at unit level. The Store manager conducts business daily as if acting as an individual owner of his/her particular shop. Support from the area manager is given when needed to facilitate alignment of goals with that of the overall company, however, the Store manager largely dictates the specific shop leadership. Within that scope fall many key functions such as budgeting, staffing, training, community involvement, inventory control, labor control, etc.

THE JOB:

1. Coaches, counsels, and develops Assistant and Trainee managers into a state of self‑sufficiency to build and maintain high sales and profits.
2. Responds to requests from various head office departments
3. Takes the lead role in managing recruitment, selection, placement, training, development, and HR plans
4. Gets involved in community-generating business and goodwill
5. Investigate and respond directly to employee relations and customer complaints having the potential for a significant impact on the business
6. Ability to plan and prioritise
7. Operate within the guidelines of the law
8. Ability to adapt to new procedures, standards, and changes as directed by the company or legislation
9. Conducting in-house appraisals in a timely fashion leading to a personnel development plan for all employees
10. Always professionally conducts his/her self especially when in the public eye
11. Refers all media enquires to the Area Manager/ Marketing Director
12. Gets to know customers' profiles and who the market is and goes after it
13. Is fully flexible regarding working hours, including weekends and nights.
14. Meets set targets regarding food costs, labour costs, customer count, QSC Audit, and mystery shopper and pizza audit scores.

Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Ability to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a "hands‑on" manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual Store Management performance to achieving restaurant goals. Promotes quality food, systems, and service, walks the walk. Dedicated to Customer Satisfaction, engenders this in staff and management alike.

WORK ENVIRONMENT:

Fast-paced, “non-stop” environment. Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, quantity of staff, preparedness for business demands, etc. Certain business volumes necessitate prolonged periods without sitting down.

INTEGRITY

Communicates intentions, ideas, and feelings openly and directly, is honest. "Walks the Talk" (i.e. actions are consistent with words) and solicits feedback about performance in this area. Stands up for own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations.

"Only candidates living in Ireland and allowed to work here will be considered."