Night Hatch Supervisor

The Plaza Group, one of Ireland’s leading independent motorway and primary route services groups, is excited to announce the opening of a new Service Station at Ennis in autumn/winter 2025.

As always, our core brands include the iconic Supermac’s, Papa John’s Pizza, SuperSubs, Mac’s Diner Deli, and our Barista. We are committed to providing world-class food and retail services while maintaining the traditional values Supermac’s is known for.

Join our team for this new location and become part of Supermac’s and the Plaza Group's success.

Title: Night Hatch Supervisor (11 PM – 7 AM) | Full-Time and Part-Time Positions Available

OBJECTIVE:

To assist the Retail & Forecourt Manager in supervising the site and operations therein during the nighttime period.

SUPERVISORY

• Supervise the activities of all retail and forecourt activities during your shift to ensure necessary tasks are completed to an appropriate level.
• Ensure high-quality and consistent customer service is provided at all times.
• When required, the effective induction and training of any new nighttime employees.
• To communicate operational matters to daytime staff, give a proper handover if issues are outstanding.
• Assist the retail and forecourt manager in the effective management of the retail store and forecourt, in particular, communicating any customer requests at night, and bringing forward any new ideas for improving the service we offer.

OPERATIONS

• Ensure store is merchandised in a customer-friendly and competitive manner, ensuring compliance with company procedures and guidelines.
• Ensure housekeeping in the store is maintained at an optimum level.
• To ensure the appropriate cash register and cash handling policy is adhered to.
• To carry out all nighttime duties regarding cleaning or servicing of equipment – coffee machines, etc, in keeping with procedure to ensure top quality products to our customers
• To ensure customers receive high-quality and consistent service at all times.
• To deal with and rectify customer complaints effectively and pleasantly.
• To proactively take necessary action in store improvements following customer complaints.

STOCK MANAGEMENT

• To assist the manager in minimising stock loss through wastage, damage and pilferage.
• Ensure food management and waste systems are adhered to.
• Check stock to ensure adequate stock is available for customers' needs.
• Ensure stock is rotated appropriately to ensure in-date stock is available and to minimise waste through out-of-date stock.
• To follow company policy and procedure in relation to the display and storage of stock.
• To ensure any stock taken in is of saleable quality, in date, and undamaged before signing in.

LEGISLATION & SECURITY

To ensure secure opening and closing procedures with the store manager.

• To assist the manager as appropriate in matters relating to managing staff, ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation.
• To ensure potential hazards in the store are identified and reduced, or where possible, removed/eliminated.
• Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly.

INTERGRITY

Communicates intentions, ideas, and feelings openly and directly, is honest. "Walks the Talk" (i.e, actions are consistent with words) and solicits feedback about performance in this area. Stands up for their own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations.

WORK ENVIRONMENT:

Fast-paced, non-stop environment. At times physically demanding due to business requirements such as volume, staffing levels, and preparedness. High business volumes may require prolonged periods of standing without the opportunity to sit down.

"Only candidates living in Ireland and allowed to work here will be considered."