Grill Supervisor ¦ Cork Road, Co. Waterford

Join Our Team as a Grill Supervisor at Supermac’s Cork Road, Waterford!

"Applicants must have full flexibility for both weekdays and weekends. This is not a part-time or weekend-only position."

"2 years experience desirable but not essential "

JOB PURPOSE:

The Grill Supervisor provides ongoing support to the General Manager to ensure that the restaurant meets or exceeds the targets established for their individual unit. The Supervisors work as a team with training coordinators and staff at the unit level. The Supervisor reports to the General Manager / Assistant Manager. Ongoing support and development are given from the General Manager, and various management duties will be delegated as necessary. The Grill Supervisor is fully responsible for the cleanliness of the Grill area maintaining Health and Safety standards in line with HCCAP, ensuring all products meet customers satisfaction and are held accountable to ensure company policy is met in each area.

THE JOB

• Coaches, counsels and works with the General Manager to develop Training Co-Coordinators,
• Responds to General Manager requests
• Assists the General Manager in community investment and customer care
• Carry out all duties diligently and have a positive impact on QSC
• Must be flexible, able to work in all areas
• Ensure all standards are met by ensuring all checks are carried out regarding Allergens, Hygiene and Safety practices
• Must abide by all standards and procedures and ensure others do likewise

WORK ENVIRONMENT:

Fast paced “non-stop” environment. Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, quantity of staff, preparedness for business demands, etc. Certain business volumes necessitate prolonged periods of time without sitting down.

NATURE OF THE JOB:

CHALLENGES:

• Maintaining strong quality control standards, working with the General Manager to achieve sales and profits, through managing people of diverse backgrounds and experiences.
• Working with fellow management & staff to build positive interpersonal relationships and motivate with frequent personal contact.
• Working with the General Manager to drive turnover down at both the salaried manager and crew level

Team Leadership

Supervises others and efficiently coordinates their work. Gets involved in a "hands‑on" manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Works with the General Manager in focusing the team on critical business issues; helps to plan, organize and delegate work for peak efficiency. Ensures understanding and use of available business tools for own needs and that of team members.

Drive for Results

Participates in making decisions with the Management Team after thorough evaluation. Shows initiative in order to make the most of day‑to‑day situations and problems. Quickly reacts to emergencies and identifies a corrective course of action. Uses considerable initiative. Takes responsibility to ensure business objectives are met.

INTEGRITY

Communicates intentions, ideas and feelings openly and directly, is candid and honest. "Walks the Talk" (i.e. actions are consistent with words) and solicits feedback about performance in this area. Stands up for own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations.