Front of House Supervisor – Supermac’s Eyre Square

Front of House Supervisor – Supermac’s Eyre Square

Pay: €16 – €18 per hour
Hours: Flexible shift work (morning to approx. 10:00pm)

We are currently seeking a Front of House Supervisor to join our team at Supermac’s Eyre Square. This is a hands-on, customer-focused role ideal for someone who thrives in a busy, high-volume environment and takes pride in delivering excellent service.

What You’ll Do

• Welcome and assist customers, ensuring a friendly and positive experience
• Confidently engage with large volumes of customers in a fast-paced setting
• Maintain a clean, organised, and welcoming seating area for all patrons
• Support families and customers who may need assistance (e.g. carrying food, providing baby chairs)
• Supervise the front of house area and ensure high service standards are maintained
• Manage customer behaviour professionally, addressing any anti-social or disruptive activity
• Handle customer service issues effectively, resolving complaints or concerns in a calm and professional manner
• Ensure all public areas and toilets are clean, with floors kept safe, dry, and hazard-free
• Respond promptly to spills or risks to prevent accidents
• Report and assist in investigating any incidents in line with company procedures

What We’re Looking For

• Fluent English is essential, with the ability to communicate clearly and confidently with customers and colleagues
• Proven ability to work in a busy, high-footfall environment and interact with large numbers of customers
• Experience dealing with customer service issues and challenging situations, including managing poor or inappropriate behaviour
• Strong communication and interpersonal skills
• Ability to remain calm, professional, and assertive when required
• High standards for cleanliness, safety, and organisation
• Flexible and reliable, with availability for evenings and weekends

Why Join Us

• Competitive hourly rate
• Flexible working hours
• Supportive team environment
• Opportunities for career progression

If you enjoy working with people and creating a safe, welcoming environment, we’d love to hear from you.

"Only candidates who currently have the legal right to work in Ireland will be considered."